Q1. What is the difference between “Instant confirmation” button, “On Request” and
“Enquire Now”?
Instant confirmation
Properties with the “Instant confirmation” button means you can make your booking
immediately and it will be confirmed instantly. Payment is charged automatically
and we will instantly send a booking confirmation voucher via email.
On Request
The “On Request” button means your booking is on a request basis. This means that
we have to contact the hotel or property where you have booked to check and confirm
availability.
If it is available on the dates you have request, we confirm your reservation within
24 hours, charge your credit card and send confirmation voucher via email.
If the accommodation is unavailable we will contact you within 24 hours offering
you alternative accommodation. Alternatives will either be in the same hotel (for
example, a different room type) and/or a similar hotel in the same area.
Q2. Is my credit card automatically charged at the time of booking?
For “Instant Confirmation” bookings, full payment is charged instantly on your credit
card.
For “On Request” bookings your credit card details are processed, and an authorised
hold of the funds is placed on your credit card. Payment is charged once we confirm
your reservation. If your reservation is unconfirmed, the authorised hold of funds
is automatically released within 7 working days (depending on your bank).
Q3. How do I cancel my reservation?
We require all cancellations in writing, therefore you can email us at
info@needtoescape.com
or
click here to go to our cancellation web page and follow the steps to cancel your booking.
Your booking will be cancelled within 24 hours, a cancellation email will be sent to you and (if applicable)
moneys will be reimbursed to you as soon as possible. Depending on the hotel, or wholesaler we use, refunds may
take up to 8 weeks.
Please be advised cancellation fees apply and differ for each property. To view cancellation policies, please
refer to the individual hotel page on the website.
Q4. How do I amend my reservation?
You can contact us on 1300 551 669 or send us an email at
info@needtoescape.com
or
click here to go to our amendments web page and follow the steps to amend your booking.
outlining the details of your amendments. Your booking will be amended within 24 hours, we may need to contact
you if additional charges apply or if moneys need to be reimbursed.
Please be advised that any amendment to your booking is subject to the hotel’s availability/approval.
Q5.How do I know if you received my booking?
As soon as your booking has been placed online, you will receive an automatic email
of receipt of your booking. If the booking was an Instant Confirmation, you will
automatically receive a “Booking Confirmation Voucher” and if the booking is “On
Request” you will receive a “Booking Request Voucher” via email, then once the booking
is confirmed, we will send a “Booking Confirmation Voucher.”
Q6.What methods of payment are acceptable?
For orders placed over the telephone and online, we accept all major credit cards:
VISA, MasterCard and American Express.
Q7.Are my details secure when ordering online?
Our site, www.needtoescape.com, is secured using a Thwarte Digital Certificate (part
of the VeriSign Group). While being transmitted over the Internet, your credit card
details are protected using SSL (Secure Socket Layer) encryption. This means that
if any other user intercepts the communication they will only be able to view an
encrypted form. This makes it almost impossible to be intercepted by an unauthorised
party, as long as your browser supports the use of encrypted data transmissions.
You will know you are in a secure environment when booking on www.needtoescape.com
by the appearance of a security notice when you enter a secure page (depending on
browser security settings). As well, a secure icon will appear on your browser.
For example, on Microsoft Internet Explorer, it is a lock icon and for Netscape,
it is a key icon.
A secure site can also be identified by the site’s address. For example, when you
go to our online booking page, you will notice that the address starts with 'https://',
while pages that are not secure are void of the ‘s’ 'http://'. If you would like
further information on our privacy policy or if you have any concerns over the privacy
protection of the information you have given to us, please email us at info@needtoescape.com
or telephone + 61 2 8248 2361.